FAQ

Everything you need to know before you order — from how we bake to how we deliver.

Dietary & Ingredients

What is the difference between your Vegan and Eggless options?

Eggless means the bake contains no eggs, but may still contain other animal-derived ingredients such as dairy (milk, butter, cream, curd).

Vegan means the bake contains no eggs and no other animal products — dairy is replaced with plant-based alternatives such as soy milk, coconut milk, and vegan butter. Our vegan bakes are also gluten-free, made with millets (jowar, rice flour, tapioca starch) instead of maida or whole wheat.

When a product is available in both variants, both options are listed on the product page. Ingredient lists for each version are included in the product details.

What is the difference between Vegan and Gluten-Free?

Vegan relates to the absence of animal products (no eggs, no dairy). Gluten-free relates to the absence of gluten-containing grains (no wheat/maida, no whole wheat). These are independent attributes — a product can be one, both, or neither.

At OLIF, our vegan range is formulated to also be gluten-free, using a millet-based flour blend (jowar, rice, tapioca). Our eggless range typically uses maida or whole wheat and therefore contains gluten.

How do you handle gluten in your kitchen, and is it safe for people with celiac disease?

We bake both gluten-containing and gluten-free products in the same kitchen. While we take care to avoid cross-contamination, we are not a certified gluten-free facility. For this reason, we do not recommend our products for anyone with celiac disease or a severe gluten allergy. If you have a mild gluten sensitivity and would like more detail about a specific product's preparation, please contact us before ordering.

Where can I find the full ingredient list and allergen information for a product?

Each product page includes a detailed ingredient list under the product details section. Common allergens present in our range include dairy, gluten (wheat), tree nuts, and soy. Products that contain eggs, dairy, or nuts are flagged in the product listing.

If you have a specific allergy not covered in the product information, please reach out to us before placing your order and we will confirm ingredient details for you.

Do your products contain refined sugar?

Most of our bakes use unrefined sweeteners such as raw khand or coconut sugar. We also offer a dedicated sugar-free range sweetened with monk fruit and erythritol, suitable for diabetic or low-sugar diets. These are clearly labelled on their product pages.

Ordering & Lead Times

How much advance notice do you need for an order?

We are a small-batch, made-to-order bakery. As a general guide:

  • Cookies, granola, and everyday bakes: 24–48 hours.
  • Celebration cakes and bentos: a minimum of 48–72 hours, or as specified on the product page.
  • Custom or heavily personalised orders: please contact us directly to confirm availability and timing.

We recommend ordering at least 3–4 days ahead for weekend or holiday dates, as slots fill quickly.

Can I place a last-minute order?

Occasionally we have same-day availability for select ready items. Please message us directly on WhatsApp or via the contact form before placing a last-minute order, and we will confirm whether it is possible.

Delivery & Pickup

Do you deliver, and where?

Yes — we offer local delivery across Delhi NCR. Delivery availability and any minimum order requirements are shown at checkout based on your pincode. If your area is not currently served, please contact us and we will do our best to assist.

Can I collect my order in person?

Yes. Self-collection (pickup) is available from our kitchen in Greater Kailash I, New Delhi — 110048. You can select the pickup option at checkout. We will confirm your collection slot after the order is placed.

How should I store my order once I receive it?

Storage instructions vary by product and are included on each product page. As a general rule:

  • Cakes and bentos: refrigerate immediately on receipt; allow 10–15 minutes at room temperature before serving.
  • Cookies: store in an airtight container — at room temperature in cooler months, in the fridge during summer and monsoon season.
  • Bread and babka: store in an airtight box; can be refrigerated for up to 5 days or frozen for longer storage.
  • Grazing boxes and bomboloni: intended for immediate consumption on the day of delivery or pickup.

Still have a question?

We are happy to help. Reach out via our contact page or message us on WhatsApp and we will get back to you as soon as we can.

How do I place an order?

You can place your order directly through our website olif.in. Simply browse the menu, select your items, choose your delivery date and time slot, and check out. To make this easier, we have categorised everything by dietary specs as well as type of product.

How far in advance do I need to order?

We typically require at least 24hrs of notice. Any orders done by 7PM, are delivered the next day as per chosen slot (1PM-4PM or 4PM-8PM).

Can I get same day delivery?

Preordering helps us maintain high quality and minimize waste. That being said, certain items can be prepared on shorter notice. Please connect with us on 9810911504 within our working hours to inquire.

Do you deliver across DelhiNCR? What about Pan India?

We deliver across most parts of Delhi NCR. Delivery charges vary by location and will be calculated at checkout. We only do Pan India deliveries for very few products from Oct-March.

How do I pay for my order? Do you do COD?

We accept all major debit/credit cards, UPI, net banking, and wallets. Payment is required in advance to confirm your preorder. Please note we don't have cash on delivery.

Do you have a storefront?

Sorry, we don't at the moment. We operate only for prescheduled orders/pickups/deliveries.

What sets you apart?

Each order is made in small batches, made with handpicked, carefully sourced ingredients. We don't stock products for days, like many brands in the market. We don't add any preservatives, essences, colours, or artificial flavourings to our products. Many suppliers we work with, focus on organic, ethical practices as well. To know more, please head to the about us section or check out our socials for Behind the Scenes.

How do you deliver Celebration Cakes?

We package our celebration cakes with acetate plastic wrap on sides of the cake, tape the cake board to the box, and seal it properly. For shorter transits upto 6KM we are able to dispatch on bikes/scooties with frozen gel packs.

For longer transits, we deliver delicate celebration cakes through unattended cabs. Incase of any excess delivery charges to be paid for the cab, we will be requesting for the same via Whatsapp. The cab only arrives till your building entrance, and someone from your end needs to be available to come downstairs to receive. Please note, we highly recommend only ordering for delicate cakes for nearby pincodes due to the nature of the product. Pickups are always welcome from our kitchen in Greater Kailash 1.

Do you have your own delivery fleet?

We don't, at the moment. All our orders are dispatched through 3rd party delivery agents.

What is the minimum customisation quantity for your cakes/tiered cakes?

We only provide customisations for 1.5kg and onwards in celebration cakes. Tiered cakes start from 3kg onwards.